Customer Experience Specialist — Delivery & Payments

raymourotp; Norwalk (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Raymour & Flanigan in Norwalk, CT is seeking a Customer Service Representative to support customers through deliveries, payments and inquiries. You will work independently and with a small team to strengthen the overall shopping experience.

The role requires genuine, friendly, professional service, strong communication and multi-tasking in a fast-paced environment. A retail schedule including evenings, weekends and holidays is expected.

Qualifications

• Consistently provide genuine, friendly, personable and professional service.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Responsibilities

• Assist customers with scheduling deliveries and managing payments.
• Bridge the gap between the dream and the reality by assisting customers with their purchases.
• Work independently and on a small team to enhance the customer shopping experience.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Active listening

Multi-tasking

Conflict resolution

Job description

Raymour & Flanigan in Norwalk, CT is seeking a Customer Service Representative to support customers through deliveries, payments and inquiries. You will work independently and with a small team to strengthen the overall shopping experience.

The role requires genuine, friendly, professional service, strong communication and multi-tasking in a fast-paced environment. A retail schedule including evenings, weekends and holidays is expected.