Customer Experience Specialist

raymourotp; West Springfield (MA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Annual breakfast

Job summary

Raymour & Flanigan is hiring a Customer Service Representative in a retail setting in West Springfield, MA. You will bridge the gap between customer dreams and reality by scheduling deliveries, handling payments, and addressing inquiries with a friendly, professional approach.

You will work independently and on a small team to enhance the overall customer shopping experience. The role requires flexibility for varied shifts, including nights and weekends.

Qualifications

• Strong communication and personable service are essential.
• Ability to multi-task in a fast-paced retail environment.
• Excellent listening and problem-solving skills are required.

Responsibilities

• Assist customers with scheduling deliveries and managing payments.
• Provide friendly, professional service in person and on the phone.
• Support sales and operations teammates by addressing customer concerns and requests.

Skills

Excellent communication skills

Multi-tasking

Interpersonal skills

Phone etiquette

Problem solving

Job description

Raymour & Flanigan is hiring a Customer Service Representative in a retail setting in West Springfield, MA. You will bridge the gap between customer dreams and reality by scheduling deliveries, handling payments, and addressing inquiries with a friendly, professional approach.

You will work independently and on a small team to enhance the overall customer shopping experience. The role requires flexibility for varied shifts, including nights and weekends.