Retail Customer Experience Specialist

raymourotp; Royersford (Montgomery County); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Job summary

Raymour & Flanigan is seeking a Customer Service Representative to guide customers through delivery scheduling, payments, and post-sale inquiries. You will work in a collaborative team to ensure a smooth shopping experience and resolve questions with care.

The role requires flexibility across days, nights, weekends, and holidays in a retail environment. Prior customer service experience is preferred, with a focus on creating a positive and effortless customer journey.

Qualifications

• Strong customer service skills and friendly demeanor.
• Excellent verbal and written communication, including phone etiquette.
• Ability to multitask and stay organized in a fast-paced retail setting.
• Ability to resolve escalated issues with a customer-first mindset.

Responsibilities

• Assist customers with scheduling deliveries and processing payments.
• Support sales and operations teams to address customer questions and requests.
• Maintain a high level of service and product knowledge for customers.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Job description

Raymour & Flanigan is seeking a Customer Service Representative to guide customers through delivery scheduling, payments, and post-sale inquiries. You will work in a collaborative team to ensure a smooth shopping experience and resolve questions with care.

The role requires flexibility across days, nights, weekends, and holidays in a retail environment. Prior customer service experience is preferred, with a focus on creating a positive and effortless customer journey.