Retail Customer Experience Specialist

raymourotp; Avon (CT); On-site; USD 23,000 - 30,000; Full time

Job summary

Raymour & Flanigan is hiring a Customer Service Representative in Avon, CT. You will bridge the gap between customers' dreams and realities by guiding deliveries, handling payments, and addressing questions with a professional, friendly demeanor.

The role emphasizes exceptional communication, multitasking in a fast-paced environment, and proactive resolution of issues, with a retail schedule including days, nights, weekends, and holidays.

Qualifications

• Consistently provide genuine, friendly, personable and professional service.
• Effective communication and interpersonal skills.
• Excellent listening skills and ability to multi-task in a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Responsibilities

• As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase.
• Bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and addressing questions and concerns.
• Work independently and on a small team to ensure an outstanding customer shopping experience.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Team collaboration

Flexibility

Job description

Raymour & Flanigan is hiring a Customer Service Representative in Avon, CT. You will bridge the gap between customers' dreams and realities by guiding deliveries, handling payments, and addressing questions with a professional, friendly demeanor.

The role emphasizes exceptional communication, multitasking in a fast-paced environment, and proactive resolution of issues, with a retail schedule including days, nights, weekends, and holidays.