Customer Care Specialist — Flexible Schedule & Benefits

Raymour & Flanigan Furniture and Mattresses; Manalapan Township (NJ); On-site; USD 22,000 - 25,000; Full time

Job summary

Raymour & Flanigan is seeking a Customer Service Representative to support customers through scheduling deliveries, handling payments and addressing questions in a fast-paced retail environment. You will work both independently and in a small team to ensure a smooth, positive shopping experience.

The role requires a friendly, professional demeanor, strong communication and multitasking abilities, and flexibility to work weekends, holidays, and varied shifts.

Qualifications

• Consistently provide genuine, friendly, personable and professional service.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Responsibilities

• As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase.
• You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns.
• You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

Skills

Customer service

Communication

Multitasking

Issue resolution

Team support

Flexible schedule

Job description

Raymour & Flanigan is seeking a Customer Service Representative to support customers through scheduling deliveries, handling payments and addressing questions in a fast-paced retail environment. You will work both independently and in a small team to ensure a smooth, positive shopping experience.

The role requires a friendly, professional demeanor, strong communication and multitasking abilities, and flexibility to work weekends, holidays, and varied shifts.