Customer Experience Specialist - Delight Customers & Grow

HomeTeam Pest Defense, Inc.; Denton (TX); On-site; USD 35,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package (health

Company paid life & AD&D insurance

401(k) with company match up to 6%

Employee stock purchase plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Opportunities for advancement

Job summary

HomeTeam Pest Defense, Inc. in Denton, TX is seeking a Customer Service Representative to deliver positive customer experiences and support to customers and prospects. You will use Route Point software to schedule pest-related services, answer questions, and resolve billing inquiries.

The role emphasizes professional communication, data entry, and maintaining accurate service records in a team-driven environment with competitive pay and benefits.

Qualifications

• 1 year of previous customer service experience required.
• Basic/entry level understanding of computers.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide positive customer experiences that encourage continued service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service and close the sale.
• Schedule services and interact with customers/prospects using Route Point software.
• Resolve billing questions and invoice issues.
• Maintain customer files and update notes in the system.

Skills

Customer service

Communication

Phone etiquette

Problem solving

Organizational skills

Education

High school diploma or GED

Tools

Route Point software

Computer basics

Job description

HomeTeam Pest Defense, Inc. in Denton, TX is seeking a Customer Service Representative to deliver positive customer experiences and support to customers and prospects. You will use Route Point software to schedule pest-related services, answer questions, and resolve billing inquiries.

The role emphasizes professional communication, data entry, and maintaining accurate service records in a team-driven environment with competitive pay and benefits.