Delight-Driven Customer Experience Specialist

HomeTeam Pest Defense; Stafford (TX); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Hourly pay $16.99–$17

Medical, dental, vision

Life & AD&D insurance

401(k) matching

Stock Purchase Plan

PTO and holidays

Employee Discounts

Tuition Reimbursement

Dependent scholarship awards

Career Advancement

Job summary

HomeTeam Pest Defense in Stafford, TX is seeking a Customer Service Representative to deliver friendly service, answer inquiries, schedule pest-control and builder-related services, and process payments.

You will use Route Point software, maintain records, and escalate issues to managers as needed. Applicants should be 18+, with a HS diploma and at least 1 year of customer service experience.

Qualifications

• Must have 1 year of previous customer service experience.
• Must be 18 years or older with a high school diploma or GED.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.

Responsibilities

• Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
• Resolving customer problems with invoices and billing questions.
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
• Maintain customer files on computer and in filing system.
• Validate technician paperwork for completeness and accuracy.
• File Technician paperwork in customer files.
• Update notes in system with technician and other employee customer information.
• Print, distribute, and review service tickets for technicians.
• Have a basic knowledge of technician’s job and processes of company's treatment processes.
• Properly follow HomeTeam Pest Defense telephone etiquette procedures.
• Ability to calm and diffuse angry customers.
• Escalate appropriate inquiries or problems to managers.
• Collect and reconcile payments received by technicians.

Skills

Customer service

Telephone etiquette

Problem solving

Basic computer skills

Education

High School Diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense in Stafford, TX is seeking a Customer Service Representative to deliver friendly service, answer inquiries, schedule pest-control and builder-related services, and process payments.

You will use Route Point software, maintain records, and escalate issues to managers as needed. Applicants should be 18+, with a HS diploma and at least 1 year of customer service experience.