Customer Experience Specialist (Admin) – Growth & Benefits

HomeTeam Pest Defense, Inc. in; Denton (TX); On-site; USD 35,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

401(k) match

Stock purchase plan

Paid time off

Tuition reimbursement

Scholarship awards

Professional growth

Employee discounts

Work environment

Job summary

HomeTeam Pest Defense in Denton, TX is seeking a Customer Experience Representative (Administrative) to deliver positive customer experiences and support service delivery. You will handle inquiries, schedule services, manage invoices, and collaborate with technicians.

The role uses Route Point software, requires at least 1 year of customer service, a high school diploma or GED, and offers a comprehensive benefits package including medical/dental/vision, 401(k) with company match, PTO, tuition

Qualifications

• 1 year of customer service experience
• HS diploma or GED
• Basic computer literacy
• Experience with phone systems

Responsibilities

• Provide positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
• Resolving customer problems with invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
• File Technician paperwork in customer files
• Update notes in system with technician and other employee customer information
• Print, distribute, and review service tickets for technicians
• Have a basic knowledge of technician's job and processes of company's treatment processes
• Properly follow HomeTeam Pest Defense telephone etiquette procedures
• Ability to calm and diffuse angry customers
• Escalate appropriate inquiries or problems to managers
• Collect and reconcile payments received by technicians

Skills

Customer service

Communication

Problem solving

Telephone etiquette

Basic computer skills

Route Point software

Data entry

Education

High school diploma or GED

Tools

Route Point software

CRM system

Job description

HomeTeam Pest Defense in Denton, TX is seeking a Customer Experience Representative (Administrative) to deliver positive customer experiences and support service delivery. You will handle inquiries, schedule services, manage invoices, and collaborate with technicians.

The role uses Route Point software, requires at least 1 year of customer service, a high school diploma or GED, and offers a comprehensive benefits package including medical/dental/vision, 401(k) with company match, PTO, tuition