Customer Experience Specialist - Billing & Scheduling

Rollins, Inc.; Denton (TX); On-site; USD 35,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision insurance

401(k) with company match up to 6%

Employee stock purchase plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Career growth opportunities

Recognition for a job well done

Friendly work environment

Employee referral bonuses

Job summary

HomeTeam Pest Defense is seeking a Customer Service Representative in Denton, TX to deliver positive experiences and support ongoing service for customers. You will handle inquiries, schedule services, and process payments while maintaining organized records and clear communication with clients.

The role requires basic computer skills, a year of customer service experience, and a high school diploma or GED.

Qualifications

• 1 year of customer service experience required.
• Entry level customer service skill and technique.
• Basic understanding of computers.
• Experience using company telephone features.

Responsibilities

• Provide positive customer experiences that encourage continued service.
• Communicate with internal and external customers of HomeTeam Pest Defense.
• Schedule services and provide pricing for non-termite work.
• Resolve billing questions and research problems.
• Enter service notes in system software.

Skills

Customer service experience

Telephone etiquette

Basic computer skills

Use of company telephone features

High school diploma or GED

Education

High school diploma or GED

Tools

Route Point software

Customer management system

Job description

HomeTeam Pest Defense is seeking a Customer Service Representative in Denton, TX to deliver positive experiences and support ongoing service for customers. You will handle inquiries, schedule services, and process payments while maintaining organized records and clear communication with clients.

The role requires basic computer skills, a year of customer service experience, and a high school diploma or GED.