Delight-Driven Customer Experience Specialist

HomeTeam Pest Defense; Fayetteville, Northern (NC, KY); Hybrid; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

401(k) with company match

Paid time off and holidays

Employee discounts

Tuition reimbursement

Employee stock purchase plan

Employee referral bonuses

Friendly work environment

Job summary

HomeTeam Pest Defense is hiring a Customer Service Representative in Fayetteville, NC. The role focuses on delivering positive customer experiences, handling inquiries and scheduling services using Route Point software, and supporting billing and payments.

The ideal candidate has about 1 year of customer service experience, basic computer skills, and excellent communication. We offer a friendly work environment, competitive hourly pay, and a comprehensive benefits package.

Qualifications

• 1 year of customer service experience.
• Basic computer literacy.
• Familiarity with phone systems and telephone features.
• 18+ with high school diploma or GED.

Responsibilities

• Provide positive customer experiences that encourage continued use of HomeTeam Pest Defense.
• Answer questions, research problems, resolve issues, and schedule services.
• Interact with customers/prospects by scheduling pest services using Route Point software.
• Resolve invoices and billing questions; collect and reconcile payments.
• Maintain customer files and service tickets; update notes in system.

Skills

Customer service

Computer basics

Telephone etiquette

Communication

Education

High school diploma or GED

Job description

HomeTeam Pest Defense is hiring a Customer Service Representative in Fayetteville, NC. The role focuses on delivering positive customer experiences, handling inquiries and scheduling services using Route Point software, and supporting billing and payments.

The ideal candidate has about 1 year of customer service experience, basic computer skills, and excellent communication. We offer a friendly work environment, competitive hourly pay, and a comprehensive benefits package.