Customer Experience Specialist

Frank Gay Residential; Orlando (FL); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Benefits

Paid Time Off

401k matching

Career Development

Job summary

Frank Gay Residential in Orlando, Florida is seeking a Customer Experience Specialist to enhance client satisfaction through excellent service. You will be part of a team responsible for managing calls, scheduling appointments, and maintaining clear communication with clients.

The ideal candidate has at least one year of call center experience and familiarity with HVAC and plumbing terminology. Join a collaborative environment with comprehensive benefits including medical, dental, and career development opportunities.

Qualifications

• Minimum 1 year of call center experience required.
• Familiarity with HVAC, plumbing, and electrical terminology.

Responsibilities

• Collaborate effectively as part of a team to achieve goals.
• Manage high volumes of inbound calls and follow-up communications.
• Schedule customer appointments accurately.

Skills

Call center experience

Team collaboration

Customer communication

Time management

Tools

Service Titan

Job description

Overview

Ready to Elevate Your Career?Join Frank Gay Servicesas aCustomer Experience Specialist!

At Frank Gay Services, we’re more than just a workplace, we’re a community. Step into a welcoming environment where you’ll have your own personalized workspace and be greeted by a supportive management team invested in your success. Collaboration, transparency, and growth are at the heart of what we do, ensuring your ideas are valued and your career goals encouraged.

With clear paths for advancement and ongoing training and coaching, your effort directly impacts your success. Join a team that rewards your hard work and supports your journey every step of the way.

Compensation

• $19/hr

Why You Should Join Our Team

• Competitive Pay: Your hard work deserves top compensation.
• Comprehensive Benefits: Medical, Prescription, Dental, and Vision plans to keep you and your loved ones healthy.
• Security & Growth: Disability & Term Life Insurance, plus matching 401k benefits.
• Career Development: Ongoing training & development with clear pathways for growth.
• Paid Time Off: Paid Holidays & PTO to ensure you can recharge and enjoy life outside of work.

What You Will Do

• Collaborate effectively as part of a team to achieve departmental goals
• Manage high volumes of daily inbound calls and conduct timely follow‑up communications
• Prioritize tasks and manage time efficiently to meet deadlines and service expectations
• Schedule customer appointments accurately
• Communicate clearly with customers and thoroughly document all account interactions
• Educate customers throughout their project to ensure understanding and a smooth experience
• Help others and feel great doing it!

What We Need From You

• 1-year minimum call center experience
• Team lead experience preferred
• Familiarity with HVAC, plumbing, and electrical trade terminology
• Service Titan experience is a plus!