Customer Experience Specialist - Care Liaison & Orders

National Seating & Mobility; Flowood (MS); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Company paid holidays

Health, Dental, Vision, & Life Ins.

401k Company Match

Tuition reimbursement and Education

Employee assistance programs

Job summary

National Seating & Mobility (NSM) is seeking a Customer Service Representative to serve as the liaison between clients, caregivers, and referral sources. You will answer calls, manage inquiries professionally, and assist with order coordination and eligibility verification for funding.

The role emphasizes HEARTS values—Honor, Excellence, Accountability, Respect, Teamwork and Service—while supporting data entry, inventory tasks, and daily clerical duties.

Qualifications

• High School Diploma or GED required.
• Proficient communication, both written and spoken.
• Strong organizational and computer skills.

Responsibilities

• Answer phone calls and manage inquiries in a helpful, professional manner.
• Order management: coordinate with branch staff, clients, clinicians, and caregivers.
• Verify client information, equipment details, and funding eligibility for orders.
• Perform data entry, clerical tasks, assist with inventory, and receive deliveries.

Skills

Communication Proficiency

Computer Proficiency

Organizational Skills

Education

High School

Job description

National Seating & Mobility (NSM) is seeking a Customer Service Representative to serve as the liaison between clients, caregivers, and referral sources. You will answer calls, manage inquiries professionally, and assist with order coordination and eligibility verification for funding.

The role emphasizes HEARTS values—Honor, Excellence, Accountability, Respect, Teamwork and Service—while supporting data entry, inventory tasks, and daily clerical duties.