Customer Care & Orders Coordinator

National Seating & Mobility; Southborough (MA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

PTO

Company holidays

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Match

Tuition reimbursement

Job summary

National Seating & Mobility (NSM) is seeking a detail-oriented administrative associate to support calls, orders, and data entry. This role collaborates with branches, clinicians, and caregivers to ensure accurate client information and equipment details, and to verify funding eligibility.

NSM offers growth opportunities in a mission-driven environment with competitive benefits and a strong emphasis on the HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Qualifications

• Requires proven communication skills for phone and client interactions.
• Proficient with computer systems and standard software.
• Strong organizational abilities and attention to detail.
• Customer/client focus with a professional demeanor.

Responsibilities

• Answer phone calls and manage requests in a helpful, professional manner.
• Oversee order management, coordinating with branch staff, clients, clinicians, and caregivers.
• Assist in completing work orders with client information, equipment details and funding eligibility.
• Perform data entry, clerical tasks, assist with inventory, and receive deliveries.

Skills

Communication Proficiency

Computer Proficiency

Organizational Skills

Customer/Client Focus

Education

High School Diploma or G.E.D.

Job description

National Seating & Mobility (NSM) is seeking a detail-oriented administrative associate to support calls, orders, and data entry. This role collaborates with branches, clinicians, and caregivers to ensure accurate client information and equipment details, and to verify funding eligibility.

NSM offers growth opportunities in a mission-driven environment with competitive benefits and a strong emphasis on the HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.