Client Care Specialist | 401k Match + Tuition Reimbursement

National Seating & Mobility; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company paid holidays

401k Company Match

Tuition reimbursement and Education

Job summary

National Seating & Mobility (NSM) seeks a Customer Service Representative to act as a liaison between clients, caregivers, and referral sources. You will exemplify NSM's HEARTS values in communications with branches, RTS, technicians, and office staff.

NSM focuses on 360-degree mobility solutions, assisting with power chair customization, home safety, and ongoing service to keep clients moving. Join a mission-driven team with growth opportunities and a strong commitment to client care.

Qualifications

• High School Diploma or GED required.
• Strong organizational skills.
• Customer/client focus.
• Company-paid holidays and 401k match available.
• Tuition reimbursement and education assistance offered.

Responsibilities

• Answer phone calls and manage inquiries professionally.
• Order management; coordinate with branch staff, clients, clinicians, and caregivers.
• Assist in work orders, verify client information and equipment details, and funding eligibility.
• Perform data entry, clerical tasks, inventory checks, and delivery receipt.

Skills

Organizational Skills

Customer/Client Focus

Education

High School Diploma or GED

Job description

National Seating & Mobility (NSM) seeks a Customer Service Representative to act as a liaison between clients, caregivers, and referral sources. You will exemplify NSM's HEARTS values in communications with branches, RTS, technicians, and office staff.

NSM focuses on 360-degree mobility solutions, assisting with power chair customization, home safety, and ongoing service to keep clients moving. Join a mission-driven team with growth opportunities and a strong commitment to client care.