Client Relations & Funding Advocate

National Seating & Mobility; Nashville (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Company paid holidays

401k Company Match

Tuition reimbursement and Education If

Job summary

National Seating & Mobility (NSM) in Nashville, TN is seeking a Customer Service Representative to act as the liaison between clients, caregivers, and referral sources. You will exemplify NSM’s HEARTS values in interactions with branch leadership, RTS, technicians, and office staff.

NSM delivers 360-degree Mobility Solutions, from power wheelchair customization to home safety and equipment servicing, with the goal of helping clients move through life.

Qualifications

• High School Diploma or GED required.
• Strong organizational skills to handle multiple requests.
• Customer-focused with effective communication abilities.

Responsibilities

• Answer phone calls and manage inquiries in a helpful and professional manner.
• Order management; coordinate with branch staff, clients, clinicians, and caregivers.
• Assist in completing work orders and verify client information and funding eligibility.
• Perform data entry, clerical tasks, inventory support, and accept deliveries when needed.

Skills

Organizational Skills

Customer Focus

Education

High School Diploma or GED

Job description

National Seating & Mobility (NSM) in Nashville, TN is seeking a Customer Service Representative to act as the liaison between clients, caregivers, and referral sources. You will exemplify NSM’s HEARTS values in interactions with branch leadership, RTS, technicians, and office staff.

NSM delivers 360-degree Mobility Solutions, from power wheelchair customization to home safety and equipment servicing, with the goal of helping clients move through life.