Customer Care & Order Support Specialist

National Seating & Mobility; Harrisburg (Dauphin County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Holidays

401k match

Tuition reimbursement

Education assistance

Job summary

National Seating and Mobility is seeking a Customer Service Representative to act as a liaison between clients, caregivers, and referral sources. This full-time role focuses on professional communication and coordinating with branch leadership, RTS, technicians, and office staff.

The position emphasizes a client-focused approach, data entry accuracy, and support across the NSM network, with a standard 8-hour day shift, Monday–Friday.

Qualifications

• High School Diploma or G.E.D.
• Organizational Skills
• Customer/Client Focus
• Company paid holidays
• 401k Company Match
• Tuition reimbursement and Education Assistance

Responsibilities

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Skills

Customer/Client Focus

Organizational Skills

Education

High School Diploma or GED

Job description

National Seating and Mobility is seeking a Customer Service Representative to act as a liaison between clients, caregivers, and referral sources. This full-time role focuses on professional communication and coordinating with branch leadership, RTS, technicians, and office staff.

The position emphasizes a client-focused approach, data entry accuracy, and support across the NSM network, with a standard 8-hour day shift, Monday–Friday.