Customer Experience Specialist – Car Rentals & Service

National Car Rental; Pearl (MS); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Jackson International Airport is seeking a Customer Experience Representative to greet customers, explain rental terms and vehicle features, and process transactions quickly and accurately.

You will upsell optional protections and upgrades, assist with reservations and returns, and maintain a friendly, professional demeanor while building knowledge of local area information. Must be 18+, able to work in the United States, and have a valid driver's license.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• Minimum 2 years of customer service or sales experience.
• Valid driver’s license with limited moving violations in 3 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Explain rental terms, vehicle features and other services to customers.
• Upsell protection products, upgrades, and additional equipment.
• Assist with reservations, rate quotes, and general inquiries.
• Process rentals and returns accurately and efficiently.

Skills

Customer service

Sales experience

Communication skills

Attendance reliability

Education

High School Diploma or GED

Job description

National Car Rental at Jackson International Airport is seeking a Customer Experience Representative to greet customers, explain rental terms and vehicle features, and process transactions quickly and accurately.

You will upsell optional protections and upgrades, assist with reservations and returns, and maintain a friendly, professional demeanor while building knowledge of local area information. Must be 18+, able to work in the United States, and have a valid driver's license.