Airport Car Rental Customer Experience Specialist

National Car Rental; Houghton (MI); On-site; USD 38,000 - 42,000; Full time

Job summary

National Car Rental at Houghton County Memorial Airport is seeking a Customer Experience Representative to provide friendly and efficient service, verify driver information, and facilitate timely rentals and returns.

You will communicate rental terms, vehicle features, and available add-ons while maintaining a positive customer experience. This on-site role offers a structured schedule and opportunities for training and advancement.

Qualifications

• At least 18 years old.
• Authorized to work in the United States without visa sponsorship.
• High School Diploma or GED required.
• Minimum 1 year of customer service or sales experience.

Responsibilities

• Greet customers professionally and promptly.
• Explain rental terms, vehicle features and services.
• Suggest protection products, upgrades, and extra equipment.
• Assist with directions, maps, and local information for customers.
• Answer reservations, rate quotes, and general questions.

Skills

Customer service

Communication

Sales

Problem solving

Education

High School Diploma

Tools

Reservation system

Job description

National Car Rental at Houghton County Memorial Airport is seeking a Customer Experience Representative to provide friendly and efficient service, verify driver information, and facilitate timely rentals and returns.

You will communicate rental terms, vehicle features, and available add-ons while maintaining a positive customer experience. This on-site role offers a structured schedule and opportunities for training and advancement.