Customer Experience Specialist – Car Buying & Service

CarMax Business Services; Madison (WI); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday time

Holiday premium pay

Job summary

CarMax is hiring a Customer Specialist in Madison to guide customers through sales, appraisals, test drives, and financing applications. You will conduct accurate vehicle condition assessments, manage inventory processes, and handle paperwork with a focus on transparency and customer satisfaction.

The role emphasizes teamwork, integrity, and strong communication, with opportunities to collaborate across teams and contribute to a smooth, compliant car-buying journey.

Qualifications

• Excellent communication and interpersonal skills are required to guide customers through car-buying processes.
• Ability to build lasting relationships and provide win-win solutions.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document findings for appraisals.
• Manage inventory, check-in, scanning, and reconciliation of vehicles.
• Perform cosmetic inspections to ensure CarMax quality standards.
• Handle paperwork, audits, and payments; coordinate service appointments and billing accuracy.

Skills

Strong communication

Relationship building

Integrity

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax is hiring a Customer Specialist in Madison to guide customers through sales, appraisals, test drives, and financing applications. You will conduct accurate vehicle condition assessments, manage inventory processes, and handle paperwork with a focus on transparency and customer satisfaction.

The role emphasizes teamwork, integrity, and strong communication, with opportunities to collaborate across teams and contribute to a smooth, compliant car-buying journey.