Customer Experience Specialist: Car Buying & Appraisals

CarMax; Jacksonville (NC); On-site; USD 21,000 - 32,000; Full time

Job summary

CarMax is seeking a Customer Specialist to deliver a customer-first experience across the car-buying and selling journey. You will guide customers through appraisals, test drives, and financing, while ensuring accurate paperwork and smooth interactions.

The role emphasizes integrity, teamwork, and attention to detail in a fast-paced environment. Responsibilities include coordinating service appointments, auditing documents, and collaborating across teams to maintain a transparent, seamless

Qualifications

• Strong communication skills; representing CarMax confidently.
• Ability to build lasting relationships and win-win solutions.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Balancing customer needs with business goals and following processes.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check-in, scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks: printing reports, paperwork, and payments.

Skills

Strong communication

Relationship building

Integrity and teamwork

Attention to detail

Multitasking

Reliable under deadlines

Education

High School Diploma

Tools

MS Office

Job description

CarMax is seeking a Customer Specialist to deliver a customer-first experience across the car-buying and selling journey. You will guide customers through appraisals, test drives, and financing, while ensuring accurate paperwork and smooth interactions.

The role emphasizes integrity, teamwork, and attention to detail in a fast-paced environment. Responsibilities include coordinating service appointments, auditing documents, and collaborating across teams to maintain a transparent, seamless