Customer Experience Specialist - Car Buying & Appraisals

CarMax

Springfield (IL)

On-site

USD 24,000 - 36,000

Full time

2 days ago

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Benefits offered by this job

Paid sick time

Paid vacation time

Holiday pay

Job summary

CarMax is hiring a Customer Specialist to guide customers through the car-buying and selling journey, including appraisals, test drives, and financing applications. You will document vehicle condition, manage paperwork, and ensure accurate billing while collaborating across teams to deliver a seamless, customer-focused experience.

The role emphasizes honesty, transparency, and adherence to CarMax EH&S guidelines while delivering exceptional service.

Qualifications

Strong communication skills and ability to represent CarMax.
Ability to build relationships and find win-win solutions for customers.
Demonstrated integrity, respect, and teamwork in a fast-paced environment.
Able to balance customer needs with business goals and follow processes.

Responsibilities

Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
Conduct vehicle condition assessments and document findings for appraisals.
Manage inventory processes including check-in, scanning, and reconciliation.
Perform cosmetic inspections to meet CarMax Quality Standards.
Handle administrative tasks such as reports, paperwork, and payments.
Coordinate service appointments and review repair invoices for accuracy.