Customer Experience Specialist – Car Buying & Service

CarMax; Charlottesville (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

CarMax is seeking a Customer Specialist in Charlottesville, Virginia, to guide customers through their car buying journey. Responsibilities include providing exceptional customer service, conducting vehicle assessments, and handling various administrative tasks. Ideal candidates possess a high school diploma, strong communication skills, and preferably have sales or retail experience. This high-energy role requires the ability to manage multiple priorities while ensuring customer needs are met effectively. CarMax values integrity, respect, and teamwork.

Qualifications

• High energy retail sales environment requiring exceptional customer service skills.
• Ability to manage multiple tasks in a fast-paced setting.
• Sales and customer service experience preferred, particularly in retail.

Responsibilities

• Guide customers through the sales and appraisal process.
• Conduct vehicle condition assessments.
• Check in and receive vehicles at CarMax.
• Perform various administrative duties related to sales paperwork.

Skills

Exceptional communication skills

Ability to build and maintain strong relationships

Detail-oriented

Team behaviors including integrity and respect

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax is seeking a Customer Specialist in Charlottesville, Virginia, to guide customers through their car buying journey. Responsibilities include providing exceptional customer service, conducting vehicle assessments, and handling various administrative tasks. Ideal candidates possess a high school diploma, strong communication skills, and preferably have sales or retail experience. This high-energy role requires the ability to manage multiple priorities while ensuring customer needs are met effectively. CarMax values integrity, respect, and teamwork.