Customer Experience Specialist – Car Buying & Appraisals

CarMax; Redlands (CA); On-site; USD 28,000 - 43,000; Full time

Job summary

CarMax in Redlands, CA is seeking a Customer Specialist to deliver a customer-first experience across the car-buying and selling journey, guiding customers through appraisals, test drives, and financing.

You will document vehicle conditions, manage paperwork, coordinate service appointments, and collaborate across teams to ensure transparent, honest service while upholding CarMax EH&S standards.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and teamwork.
• Ability to follow processes and meet deadlines.

Responsibilities

• Guide customers through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document appraisals.
• Manage inventory: check-in, scanning, reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks: printing reports, paperwork, payments.
• Coordinate service appointments and review repair orders for billing accuracy.

Skills

Strong communication

Relationship building

Multi-tasking

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

CarMax in Redlands, CA is seeking a Customer Specialist to deliver a customer-first experience across the car-buying and selling journey, guiding customers through appraisals, test drives, and financing.

You will document vehicle conditions, manage paperwork, coordinate service appointments, and collaborate across teams to ensure transparent, honest service while upholding CarMax EH&S standards.