Customer Experience Specialist — Car Buying & Appraisals

CarMax; Algonquin (IL); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Sick time

Vacation time

Floating holidays

Job summary

CarMax Algonquin, IL is seeking a Customer Specialist to deliver an iconic, customer-first experience throughout the car-buying and selling journey. You will guide customers through appraisals, test drives, and financing while ensuring a transparent process that reflects CarMax’s honesty and innovation.

The role offers variety, autonomy, and opportunities to collaborate across teams, with a focus on service excellence and compliance with EH&S requirements.

Qualifications

• High School Diploma or equivalent required.
• Strong communication skills and ability to represent CarMax.
• Ability to build relationships and find win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Ability to balance customer needs with business goals and follow processes.
• Capability to manage multiple tasks with attention to detail and meet deadlines.
• Must have a valid driver’s license and ability to lift up to 25 lbs.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Communication

Customer service

Teamwork

Integrity

Multitasking

Attention to detail

Valid driver\'s license

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Algonquin, IL is seeking a Customer Specialist to deliver an iconic, customer-first experience throughout the car-buying and selling journey. You will guide customers through appraisals, test drives, and financing while ensuring a transparent process that reflects CarMax’s honesty and innovation.

The role offers variety, autonomy, and opportunities to collaborate across teams, with a focus on service excellence and compliance with EH&S requirements.