Customer Experience Specialist: Car Buying & Appraisals

CarMax Business Services; Algonquin (IL); Hybrid; USD 26,000 - 39,000; Full time

Benefits offered by this job

Sick time policy

Vacation time

Floating holidays

Job summary

CarMax Algonquin is seeking a Customer Specialist to guide customers through car-buying and selling journeys with honesty and clarity. You will facilitate appraisals, test drives, paperwork, and service scheduling to ensure a transparent, seamless experience.

Join a team that values strong communication, integrity, and teamwork. The role offers variety, autonomy, and opportunities to collaborate across departments while delivering outstanding customer service at our Algonquin store.

Qualifications

• High School Diploma or equivalent required.
• Valid driver’s license required.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Must be able to lift up to 25 lbs.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document appraisal details.
• Manage inventory processes including check-in, scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks: printing reports, paperwork, auditing documents, and managing payments.
• Coordinate service appointments and review repair order invoices for accuracy across teams.
• Follow EH&S requirements and maintain a clean, orderly work area.

Skills

Communication

Relationship building

Integrity

Teamwork

Multitasking

Attention to detail

Time management

Education

High School Diploma

Tools

Word

Excel

PowerPoint

Job description

CarMax Algonquin is seeking a Customer Specialist to guide customers through car-buying and selling journeys with honesty and clarity. You will facilitate appraisals, test drives, paperwork, and service scheduling to ensure a transparent, seamless experience.

Join a team that values strong communication, integrity, and teamwork. The role offers variety, autonomy, and opportunities to collaborate across departments while delivering outstanding customer service at our Algonquin store.