Customer Experience Specialist - Call Center

Cronin Ford Inc; Harrison, Northern (OH, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Cronin Ford Kia in Harrison, OH is seeking a Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. This role handles incoming calls, directs callers to the right department, and places outbound calls to schedule service appointments via phone or SMS.

This is a full-time position. You will work with remote teams and maintain accurate customer records, contributing to a positive dealership experience.

Qualifications

• Excellent communication skills, both written and verbal.
• Outgoing, positive demeanor and customer-focused attitude.
• Punctual and able to handle schedule flexibility and changes.
• Valid driver’s license and clean Motor Vehicle Report.
• Able to clear a pre-employment background check.
• Maintains a professional appearance at all times.

Responsibilities

• Answer dealership group phones and direct callers appropriately.
• Direct customers to the correct department or location.
• Place outbound calls to schedule service appointments.
• Communicate with remote teams to coordinate service needs.
• Update and maintain accurate customer records.
• Interact in a professional, friendly, efficient manner.
• Scan documents as needed and support scheduling via phone or SMS.
• Contribute to the customer satisfaction process.

Skills

Excellent communication skills

Outgoing demeanor

Punctuality & schedule flexibility

Valid driver’s license

Background check clearance

Professional appearance

Job description

Cronin Ford Kia in Harrison, OH is seeking a Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. This role handles incoming calls, directs callers to the right department, and places outbound calls to schedule service appointments via phone or SMS.

This is a full-time position. You will work with remote teams and maintain accurate customer records, contributing to a positive dealership experience.