Full-Time Call Center Customer Experience Representative (not remote, onsite position)

Cronin Ford Inc; Harrison, Northern (OH, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Cronin Ford Kia in Harrison, OH is seeking a Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. This role handles incoming calls, directs callers to the right department, and places outbound calls to schedule service appointments via phone or SMS.

This is a full-time position. You will work with remote teams and maintain accurate customer records, contributing to a positive dealership experience.

Qualifications

• Excellent communication skills, both written and verbal.
• Outgoing, positive demeanor and customer-focused attitude.
• Punctual and able to handle schedule flexibility and changes.
• Valid driver’s license and clean Motor Vehicle Report.
• Able to clear a pre-employment background check.
• Maintains a professional appearance at all times.

Responsibilities

• Answer dealership group phones and direct callers appropriately.
• Direct customers to the correct department or location.
• Place outbound calls to schedule service appointments.
• Communicate with remote teams to coordinate service needs.
• Update and maintain accurate customer records.
• Interact in a professional, friendly, efficient manner.
• Scan documents as needed and support scheduling via phone or SMS.
• Contribute to the customer satisfaction process.

Skills

Excellent communication skills

Outgoing demeanor

Punctuality & schedule flexibility

Valid driver’s license

Background check clearance

Professional appearance

Job description

Cronin Ford Kia is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks.

SUMMARY

We are seeking a Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. This individual will receive incoming calls and determine the nature of the callers business, and direct the caller to their destination. As well placing outbound calls, scheduling and confirming service appointments via phone call or SMS. Accepting Full-Time positions

Responsibilities

• Answering dealership group phones
• Directing customers to the correct department/location
• Placing outbound calls
• Works cooperatively with the remote teams
• Updating customer records
• Communicates with callers and visitors in a professional, friendly, and efficient manner
• Scanning documents
• Assists in scheduling and confirming service appointments via phone or SMS
• Participates in customer satisfaction process

Qualifications

• Excellent communication skills
• Outgoing and positive demeanor
• Punctual with the ability to handle schedule flexibility
• Valid driver’s license and satisfactory Motor Vehicle Report
• Able to clear a pre-employment background check
• Maintains a professional appearance