Customer Experience Specialist – Call Center (Full-Time)

Cronin Collision; Harrison, Northern (OH, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Cronin Ford Kia is seeking a Call Center Customer Experience Representative to handle incoming calls, direct callers to the right departments, and place outbound calls. You will schedule service appointments via phone or SMS and contribute to customer satisfaction efforts.

This is a full-time on-site role in Ohio, requiring excellent communication and a professional demeanor. A valid driver’s license and background check are required.

Qualifications

• Excellent communication skills.
• Outgoing and positive demeanor.
• Punctual with the ability to handle schedule flexibility.
• Valid driver’s license and satisfactory Motor Vehicle Report.
• Able to clear a pre-employment background check.
• Maintains a professional appearance.

Responsibilities

• Answering dealership group phones
• Directing customers to the correct department/location
• Placing outbound calls
• Works cooperatively with the remote teams
• Updating customer records
• Communicates with callers and visitors in a professional, friendly, and efficient manner
• Scanning documents
• Assists in scheduling and confirming service appointments via phone or SMS
• Participates in customer satisfaction process

Skills

Excellent communication

Outgoing demeanor

Punctual with schedule flexibility

Job description

Cronin Ford Kia is seeking a Call Center Customer Experience Representative to handle incoming calls, direct callers to the right departments, and place outbound calls. You will schedule service appointments via phone or SMS and contribute to customer satisfaction efforts.

This is a full-time on-site role in Ohio, requiring excellent communication and a professional demeanor. A valid driver’s license and background check are required.