Customer Experience Champion - Call Center (Flexible Hours)

Cronin Kia; Harrison, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Cronin Ford Kia in Harrison, OH is seeking a Call Center Customer Experience Representative to handle inbound calls, direct callers, and schedule service appointments via phone or SMS. This is a full-time role based in our dealership.

The ideal candidate will have excellent communication, a positive demeanor, punctuality, and a clean background. You will work with remote teams and maintain customer records while ensuring professional interactions with visitors.

Qualifications

• Clear and effective communication skills are required.
• Positive, friendly demeanor and professionalism.
• Punctual with ability to adapt to schedule changes.
• Valid driver's license and clean Motor Vehicle Report.
• Able to pass pre-employment background check.
• Maintain a professional appearance.

Responsibilities

• Answering dealership group phones
• Direct customers to the correct department/location
• Placing outbound calls
• Works cooperatively with the remote teams
• Updating customer records
• Communicates with callers and visitors in a professional, friendly, and efficient manner
• Scanning documents
• Assists in scheduling and confirming service appointments via phone or SMS
• Participates in customer satisfaction process

Skills

Excellent communication

Outgoing demeanor

Punctual and flexible

Valid driver's license

Background check clearance

Professional appearance

Job description

Cronin Ford Kia in Harrison, OH is seeking a Call Center Customer Experience Representative to handle inbound calls, direct callers, and schedule service appointments via phone or SMS. This is a full-time role based in our dealership.

The ideal candidate will have excellent communication, a positive demeanor, punctuality, and a clean background. You will work with remote teams and maintain customer records while ensuring professional interactions with visitors.