Full-Time Call Center Customer Experience Representative (not remote, onsite position)

Cronin Automotive; Harrison (OH); Remote; USD 38,000 - 46,000; Full time

Job summary

Cronin Ford Kia is seeking a Call Center Customer Experience Representative to handle inbound calls, determine caller needs, and direct them appropriately. You will place outbound calls, schedule and confirm service appointments via phone or SMS, and contribute to a positive customer experience.

Full-time position in a dealership setting. Applicants should have excellent communication, a punctual and flexible approach, a valid driver’s license, and be able to pass a background check while

Qualifications

• Excellent communication skills required.
• Outgoing and positive demeanor.
• Punctual with schedule flexibility.
• Valid driver’s license and clean Motor Vehicle Record.
• Able to clear a pre-employment background check.
• Maintain a professional appearance.

Responsibilities

• Answer dealership group phones and direct callers to the right department.
• Place outbound calls and schedule/confirm service appointments via phone or SMS.
• Update customer records and communicate professionally with callers and visitors.
• Coordinate with remote teams and ensure timely information flow.
• Participate in customer satisfaction processes.

Skills

Communication

Positive attitude

Punctuality

Driver's license

Background check

Professional appearance

Job description

Cronin Ford Kia is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks.

SUMMARY

We are seeking a Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. This individual will receive incoming calls and determine the nature of the callers business, and direct the caller to their destination. As well placing outbound calls, scheduling and confirming service appointments via phone call or SMS. Accepting Full-Time positions

Responsibilities

• Answering dealership group phones
• Directing customers to the correct department/location
• Placing outbound calls
• Works cooperatively with the remote teams
• Updating customer records
• Communicates with callers and visitors in a professional, friendly, and efficient manner
• Scanning documents
• Assists in scheduling and confirming service appointments via phone or SMS
• Participates in customer satisfaction process

Qualifications

• Excellent communication skills
• Outgoing and positive demeanor
• Punctual with the ability to handle schedule flexibility
• Valid driver’s license and satisfactory Motor Vehicle Report
• Able to clear a pre-employment background check
• Maintains a professional appearance