Full-Time Call Center Customer Experience Representative (not remote, onsite position)

Cronin Auto Group; Harrison, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Cronin Ford Kia is seeking a Call Center Customer Experience Representative who delivers exceptional service. This role handles incoming calls, directs callers to the right department, and schedules service appointments via phone or SMS.

The ideal candidate communicates clearly, remains friendly under pressure, maintains accurate records, and can work flexible hours. A valid driver's license and ability to pass a background check are required.

Qualifications

• Excellent communication skills.
• Outgoing and positive demeanor.
• Punctual with schedule flexibility.
• Valid driver's license and satisfactory Motor Vehicle Report.
• Able to clear a pre-employment background check.
• Maintains a professional appearance.

Responsibilities

• Answer dealership group phones.
• Direct customers to correct department/location.
• Place outbound calls.
• Works cooperatively with the remote teams.
• Updating customer records.
• Communicates with callers and visitors in a professional, friendly, and efficient manner.
• Scanning documents.
• Assists in scheduling and confirming service appointments via phone or SMS.
• Participates in customer satisfaction process.

Skills

Communication

Outgoing demeanor

Punctuality

Driver's license

Background check

Professional appearance

Job description

Cronin Ford Kia is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks.

SUMMARY

We are seeking a Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. This individual will receive incoming calls and determine the nature of the callers business, and direct the caller to their destination. As well placing outbound calls, scheduling and confirming service appointments via phone call or SMS. Accepting Full-Time positions

Responsibilities

• Answering dealership group phones
• Directing customers to the correct department/location
• Placing outbound calls
• Works cooperatively with the remote teams
• Updating customer records
• Communicates with callers and visitors in a professional, friendly, and efficient manner
• Scanning documents
• Assists in scheduling and confirming service appointments via phone or SMS
• Participates in customer satisfaction process

Qualifications

• Excellent communication skills
• Outgoing and positive demeanor
• Punctual with the ability to handle schedule flexibility
• Valid driver’s license and satisfactory Motor Vehicle Report
• Able to clear a pre-employment background check
• Maintains a professional appearance