Customer Experience Call Center Specialist

Cronin Automotive; Harrison (OH); Remote; USD 38,000 - 46,000; Full time

Job summary

Cronin Ford Kia is seeking a Call Center Customer Experience Representative to handle inbound calls, determine caller needs, and direct them appropriately. You will place outbound calls, schedule and confirm service appointments via phone or SMS, and contribute to a positive customer experience.

Full-time position in a dealership setting. Applicants should have excellent communication, a punctual and flexible approach, a valid driver’s license, and be able to pass a background check while

Qualifications

• Excellent communication skills required.
• Outgoing and positive demeanor.
• Punctual with schedule flexibility.
• Valid driver’s license and clean Motor Vehicle Record.
• Able to clear a pre-employment background check.
• Maintain a professional appearance.

Responsibilities

• Answer dealership group phones and direct callers to the right department.
• Place outbound calls and schedule/confirm service appointments via phone or SMS.
• Update customer records and communicate professionally with callers and visitors.
• Coordinate with remote teams and ensure timely information flow.
• Participate in customer satisfaction processes.

Skills

Communication

Positive attitude

Punctuality

Driver's license

Background check

Professional appearance

Job description

Cronin Ford Kia is seeking a Call Center Customer Experience Representative to handle inbound calls, determine caller needs, and direct them appropriately. You will place outbound calls, schedule and confirm service appointments via phone or SMS, and contribute to a positive customer experience.

Full-time position in a dealership setting. Applicants should have excellent communication, a punctual and flexible approach, a valid driver’s license, and be able to pass a background check while