Customer Experience Agent - Call Center & Service Scheduling

Cronin Auto Group; Harrison, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Cronin Ford Kia is seeking a Call Center Customer Experience Representative who delivers exceptional service. This role handles incoming calls, directs callers to the right department, and schedules service appointments via phone or SMS.

The ideal candidate communicates clearly, remains friendly under pressure, maintains accurate records, and can work flexible hours. A valid driver's license and ability to pass a background check are required.

Qualifications

• Excellent communication skills.
• Outgoing and positive demeanor.
• Punctual with schedule flexibility.
• Valid driver's license and satisfactory Motor Vehicle Report.
• Able to clear a pre-employment background check.
• Maintains a professional appearance.

Responsibilities

• Answer dealership group phones.
• Direct customers to correct department/location.
• Place outbound calls.
• Works cooperatively with the remote teams.
• Updating customer records.
• Communicates with callers and visitors in a professional, friendly, and efficient manner.
• Scanning documents.
• Assists in scheduling and confirming service appointments via phone or SMS.
• Participates in customer satisfaction process.

Skills

Communication

Outgoing demeanor

Punctuality

Driver's license

Background check

Professional appearance

Job description

Cronin Ford Kia is seeking a Call Center Customer Experience Representative who delivers exceptional service. This role handles incoming calls, directs callers to the right department, and schedules service appointments via phone or SMS.

The ideal candidate communicates clearly, remains friendly under pressure, maintains accurate records, and can work flexible hours. A valid driver's license and ability to pass a background check are required.