Full-Time Call Center Customer Experience Representative (not remote, onsite position)

Cronin Toyota; Harrison, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Cronin Ford Kia is seeking a Call Center Customer Experience Representative in Harrison, OH to deliver excellent customer service and guide callers to the right destinations. The role involves handling inbound calls, making outbound calls, and confirming service appointments via phone or SMS, supporting a positive customer experience.

The position is full-time and requires strong communication, reliability, and the ability to work with remote teams.

Qualifications

• Excellent communication skills required.
• Outgoing and positive demeanor.
• Punctual with ability to adapt to schedule changes.
• Valid driver’s license and acceptable motor vehicle record.
• Ability to clear a pre-employment background check.

Responsibilities

• Answer dealership group phones and direct callers to the correct department or location.
• Place outbound calls and schedule service appointments via phone or SMS.
• Update customer records and maintain professional communication.
• Coordinate with remote teams to support customers and services.
• Assist in scheduling and confirming service appointments.
• Participate in the customer satisfaction process.

Skills

Excellent communication

Outgoing demeanor

Punctual with schedule flexibility

Valid driver’s license

Motor Vehicle Report

Background check clearance

Job description

Cronin Ford Kia is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks.

SUMMARY

We are seeking a Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. This individual will receive incoming calls and determine the nature of the callers business, and direct the caller to their destination. As well placing outbound calls, scheduling and confirming service appointments via phone call or SMS. Accepting Full-Time positions

Responsibilities

• Answering dealership group phones
• Directing customers to the correct department/location
• Placing outbound calls
• Works cooperatively with the remote teams
• Updating customer records
• Communicates with callers and visitors in a professional, friendly, and efficient manner
• Scanning documents
• Assists in scheduling and confirming service appointments via phone or SMS
• Participates in customer satisfaction process

Qualifications

• Excellent communication skills
• Outgoing and positive demeanor
• Punctual with the ability to handle schedule flexibility
• Valid driver’s license and satisfactory Motor Vehicle Report
• Able to clear a pre-employment background check
• Maintains a professional appearance