Call Center Customer Experience Specialist - Full-Time

Cronin Toyota; Harrison, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Cronin Ford Kia is seeking a Call Center Customer Experience Representative in Harrison, OH to deliver excellent customer service and guide callers to the right destinations. The role involves handling inbound calls, making outbound calls, and confirming service appointments via phone or SMS, supporting a positive customer experience.

The position is full-time and requires strong communication, reliability, and the ability to work with remote teams.

Qualifications

• Excellent communication skills required.
• Outgoing and positive demeanor.
• Punctual with ability to adapt to schedule changes.
• Valid driver’s license and acceptable motor vehicle record.
• Ability to clear a pre-employment background check.

Responsibilities

• Answer dealership group phones and direct callers to the correct department or location.
• Place outbound calls and schedule service appointments via phone or SMS.
• Update customer records and maintain professional communication.
• Coordinate with remote teams to support customers and services.
• Assist in scheduling and confirming service appointments.
• Participate in the customer satisfaction process.

Skills

Excellent communication

Outgoing demeanor

Punctual with schedule flexibility

Valid driver’s license

Motor Vehicle Report

Background check clearance

Job description

Cronin Ford Kia is seeking a Call Center Customer Experience Representative in Harrison, OH to deliver excellent customer service and guide callers to the right destinations. The role involves handling inbound calls, making outbound calls, and confirming service appointments via phone or SMS, supporting a positive customer experience.

The position is full-time and requires strong communication, reliability, and the ability to work with remote teams.