Customer Experience Specialist - Bilingual

Granite Construction; California; Sur place; USD 60 000 - 110 000; Plein temps

Avantages offerts par ce poste

Paid holidays and health benefits

401(k) with company match

Dental, vision, life insurance

Résumé du poste

Granite Construction is seeking a customer-focused individual to receive and process orders, ensure accurate setup and dispatch of materials, and manage relationships with list price customers. You will collaborate with the Sales and Materials teams to improve margins while delivering top-notch service.

The role requires a high school diploma or equivalent and experience in customer-facing roles. Proficiency in MS Office and bilingual Spanish preferred to support diverse customers and internal

Qualifications

• Experience in a customer facing role is desirable.
• MS Office proficiency required.
• Bilingual (Spanish) preferred.

Responsabilités

• Manage call-in orders to ensure timely responses.
• Set up orders and dispatch material sales based on customer demand.
• Recapture lost sales through submittals, scheduling, and relationships after bid day.
• Re-engage list price customers to provide best-in-industry support from the Materials team.
• Handle credit card charges, invoice inquiries, and ticket inquiries as needed.
• Coordinate submittals and quality documentation to keep processes simple and aligned with quality standards.
• Provide quotes and pricing in coordination with the sales team to serve existing customers and leads.

Connaissances

Customer service

Bilingual - Spanish

Formation

High school diploma or equivalent

Outils

MS Office

Description du poste

Granite Construction is seeking a customer-focused individual to receive and process orders, ensure accurate setup and dispatch of materials, and manage relationships with list price customers. You will collaborate with the Sales and Materials teams to improve margins while delivering top-notch service.

The role requires a high school diploma or equivalent and experience in customer-facing roles. Proficiency in MS Office and bilingual Spanish preferred to support diverse customers and internal