Bilingual Concrete Dispatcher & Customer Service Pro

S&W Ready Mix Concrete Company; Northern (KY); Hybrid; USD 21,000 - 34,000; Full time

Job summary

S&W Ready Mix Concrete Company is seeking a Concrete Dispatcher/Customer Service Representative to manage orders, dispatch drivers, and coordinate deliveries while ensuring top-notch customer satisfaction. This hourly role reports to the Dispatch Manager and welcomes bilingual English/Spanish candidates.

Ideal applicants will have 2–4 years in dispatch or logistics, strong PC skills (Excel/Outlook/Word), and the ability to stay composed in a fast-paced environment.

Qualifications

• High School education or equivalent required; secondary education preferred.
• Two to four years’ experience in dispatch or logistics required; construction industry experience strongly preferred.
• Bilingual, English/Spanish preferred.
• Ability to work well under pressure; previous customer service experience in a high pressure/high volume environment required.
• Excellent PC skills, Excel, Outlook, Word; previous experience with Trimble a plus.
• Familiar with geographical areas in Castle Hayne, NC area.
• Must be able to work flexible hours and overtime.
• Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner.

Responsibilities

• Responsible for order taking, scheduling, and customer relations.
• Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system.
• Resolve transportation conflicts and handle unusual and difficult customer complaints.
• Provide customer support to ensure maximum efficiency.
• Embraces and enhances a performance based Safety Culture.
• Is positive and upbeat in all communications with customers and other departments.
• Relentlessly pursues a solution to every issue that a customer brings to them.
• Deep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectations.
• Identify and communicate repairs and maintenance of logistics communication equipment.

Skills

Bilingual English/Spanish

Customer service

PC skills

Telephone skills

Education

High School diploma or equivalent

Secondary education preferred

Tools

Trimble

Excel

Outlook

Word

Job description

S&W Ready Mix Concrete Company is seeking a Concrete Dispatcher/Customer Service Representative to manage orders, dispatch drivers, and coordinate deliveries while ensuring top-notch customer satisfaction. This hourly role reports to the Dispatch Manager and welcomes bilingual English/Spanish candidates.

Ideal applicants will have 2–4 years in dispatch or logistics, strong PC skills (Excel/Outlook/Word), and the ability to stay composed in a fast-paced environment.