Customer Care & Order Specialist

Bedrosians Tile and Stone; Seattle (WA); On-site; USD 38,000 - 52,000; Full time

Job summary

Bedrosians Tile and Stone is seeking a proactive Customer Service Representative to assist retail, contractor, fabricator and wholesale customers. You will provide product information, enter orders, process P/O and freight quotes, and coordinate delivery while upholding exceptional service standards.

The ideal candidate has strong email/phone skills, attention to detail, and the ability to communicate clearly in English; bilingual Spanish is a plus.

Qualifications

• High School Degree or equivalent.
• Excellent email and computer skills.
• Positive attitude and professional phone skills.
• Excellent verbal English communication.
• Detail-oriented and proactive.
• Bi-lingual in Spanish a plus.

Responsibilities

• Greet and assist customers with selections and follow-through on orders
• Enter orders, follow-up on back-orders, and process purchases
• Answer phone inquiries and provide freight quotes
• Assist with stock checks, pricing, and order processing
• Develop basic understanding of design and color
• Resolve customer service issues to win/win outcomes
• Maintain organized workspace and follow company policies

Skills

Excellent email & computer skills

Excellent verbal English communication

Detail-oriented

Bi-lingual in Spanish a plus

Education

High School Degree or equivalent

Job description

Bedrosians Tile and Stone is seeking a proactive Customer Service Representative to assist retail, contractor, fabricator and wholesale customers. You will provide product information, enter orders, process P/O and freight quotes, and coordinate delivery while upholding exceptional service standards.

The ideal candidate has strong email/phone skills, attention to detail, and the ability to communicate clearly in English; bilingual Spanish is a plus.