Bilingual Customer Experience Specialist (EN/ES) LATAM

Saint-Gobain North America; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Saint-Gobain North America seeks a Customer Service Specialist to handle inquiries about shipments, products and complaints. You will input orders, work with carriers, and provide timely product information by phone.

The role emphasizes high-quality customer interactions, data entry, and coordination with service centers to resolve issues. Ideal candidates have a High School diploma or GED, are bilingual in English and Spanish, and possess strong communication skills.

Qualifications

• High School diploma or GED is required.
• Fluency in English and Spanish, both oral and written.
• Strong customer service skills and professional demeanor.
• Proficient with Windows operating systems (XP/2000).
• SAP experience is strongly desired.
• Ability to read and interpret manuals and procedures.
• Ability to perform basic calculations and figures.
• Strong verbal, written and interpersonal abilities.
• Ability to organize and prioritize work and maintain attendance.

Responsibilities

• Receive, investigate, and respond to customer inquiries about shipments, products, and complaints.
• Interact with customers in a positive, friendly manner to ensure retention.
• Input phone/fax orders and related data into the computer.
• Discuss orders, returns, and shipments by phone and provide product information.
• Input and process orders accurately and timely.
• Coordinate inventory transfers between service centers when needed.
• Initiate tracers with carriers and manage order changes or backorders.
• Arrange replacement parts and correct order errors as needed.
• Maintain customer files and perform clerical duties such as invoicing.

Skills

Bilingual EN/ES

Customer service

SAP experience

Windows XP/2000

Order processing

Interpersonal skills

Education

High School diploma or GED

Tools

SAP

Windows OS

Job description

Saint-Gobain North America seeks a Customer Service Specialist to handle inquiries about shipments, products and complaints. You will input orders, work with carriers, and provide timely product information by phone.

The role emphasizes high-quality customer interactions, data entry, and coordination with service centers to resolve issues. Ideal candidates have a High School diploma or GED, are bilingual in English and Spanish, and possess strong communication skills.