Customer Success & Orders Specialist

Bedrosians Tile and Stone

California

On-site

USD 42,000 - 54,000

Full time

14 days+

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Job summary

Bedrosians Tile and Stone is seeking a capable Customer Service Representative to greet customers, enter orders, provide product information, and coordinate with sales and operations. You will handle order processing, pricing, POs, freight quotes, and back-orders, while delivering friendly, detail-oriented service and solving issues with win-win solutions.

Bilingual Spanish a plus; ability to lift up to 65 lbs; high school degree; strong email/phone/English communication; join a team-focused,

Qualifications

High School Degree or equivalent.

Responsibilities

Greet and assist customers with selections and follow-through on their orders.
Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures.
Answer phone inquiries including over the phone orders.
Assist with stock checks, pricing, freight quotes and processing orders.
Process P/O's and receivings for product lines.
Develop basic understanding of design and color.
Resolve customer service issues.
Multitask and prioritize work through effective time management.
Maintain a neat and organized workspace.
Work within the framework of the company's defined policies, procedures, goals, and directives.