Customer Experience & Loyalty Specialist

PNC; Trenton (NJ); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision options

Life insurance

Disability protection (short & long)

401(k) with company match

Pension and stock purchase plans

Dependent care reimbursement

Back-up child/elder care

Educational assistance

Job summary

PNC is seeking an in-office team member to deliver a tailored customer experience that enhances financial wellbeing and loyalty. You will handle a variety of customer interactions, educate on banking options, and identify opportunities to refer customers to branch staff.

Role emphasizes lobby engagement, product promotion, and adherence to policies, with a focus on accurate processing of teller and branch operations.

Qualifications

• No degree required
• No certifications/licensures required
• Experience unspecified; in-office role

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty
• Process diverse customer interactions and educate on alternatives
• Identify banking opportunities and refer to branch staff as appropriate
• Engage customers through lobby activities and promote PNC products
• Assist with managing transactions accurately and efficiently
• Support proactive sales conversations and client loyalty

Job description

PNC is seeking an in-office team member to deliver a tailored customer experience that enhances financial wellbeing and loyalty. You will handle a variety of customer interactions, educate on banking options, and identify opportunities to refer customers to branch staff.

Role emphasizes lobby engagement, product promotion, and adherence to policies, with a focus on accurate processing of teller and branch operations.