Customer Experience Champion — Retail Banking

PNC Financial Services Group, Inc.; Louisville (KY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Life insurance

Disability insurance

401(k) with match

Dependent care

Back-up care

Adoption reimbursement

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. in Louisville, KY is seeking a Client Experience Associate to deliver an exceptional customer experience, educate customers on options, and identify banking opportunities during everyday interactions.

This in-office role supports multiple branches in the region and promotes an inclusive culture where employees can thrive. The position emphasizes guiding customers to digital tools, maintaining accurate operations, and contributing to loyalty across the bank’s

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties.
• In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Educates customers on alternatives available for their financial interactions and refers to branch staff as appropriate.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process to elevate client loyalty.

Skills

Accountability

Banking

Branch Banking

Customer Service

Digital Awareness

Effective Communications

Problem Solving

Managing Multiple Priorities

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Louisville, KY is seeking a Client Experience Associate to deliver an exceptional customer experience, educate customers on options, and identify banking opportunities during everyday interactions.

This in-office role supports multiple branches in the region and promotes an inclusive culture where employees can thrive. The position emphasizes guiding customers to digital tools, maintaining accurate operations, and contributing to loyalty across the bank’s