Auto Service Center – Customer Experience Specialist

Talentify; Woodbridge (VA); On-site; USD 19,286,000 - 24,797,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Overtime pay

Paid vacation and holidays

Career growth opportunities

Hands-on experience

Job summary

Caliber Collision is hiring a Customer Service Representative in Woodbridge, VA. You will greet customers, deliver exceptional service, and help manage center workload while coordinating with Rental Car/Tow partners to provide seamless service. Knowledge of insurance authorizations, billing, and load-level processes is beneficial.

At Caliber, expect a fast-paced environment with opportunities for growth and a focus on customer satisfaction. Benefits start from day one and overtime is available.

Qualifications

• 1+ years of experience in a customer facing environment.

Responsibilities

• Greet customers and provide extraordinary customer service.
• Monitor work volume and advise load level adjustments when needed.
• Coordinate Rental Car / Tow companies to deliver one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations, billing and load level processes.

Skills

Verbal communication

Written communication

Multitasking

Customer service

Collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision is hiring a Customer Service Representative in Woodbridge, VA. You will greet customers, deliver exceptional service, and help manage center workload while coordinating with Rental Car/Tow partners to provide seamless service. Knowledge of insurance authorizations, billing, and load-level processes is beneficial.

At Caliber, expect a fast-paced environment with opportunities for growth and a focus on customer satisfaction. Benefits start from day one and overtime is available.