Customer Experience Specialist — Auto Service

Caliber Collision; Lexington (KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision

Weekly pay

Vacation & holidays

Career growth

Equal Opportunity Employer

Job summary

Caliber Collision in Lexington, KY is seeking a Customer Service Representative to greet customers, deliver exceptional service, and coordinate rental car and tow services. The role requires navigating multiple software systems and maintaining knowledge of insurance partner requirements.

You will support load level planning and work in a fast-paced, collaborative center. The position offers weekly pay, potential overtime, vacation and holidays, and growth opportunities within Caliber Collision,

Qualifications

• 1+ years of experience in a customer-facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems (Microsoft Office Suite).
• Strong prioritization and adaptability in a fast-paced setting.
• Friendly, personable service to internal and external customers.
• Collaborative team player.

Responsibilities

• Greet customers and provide exceptional service.
• Monitor workload and coordinate load level requests.
• Assist in coordinating Rental Car/Tow and partners for one-stop service.
• Maintain knowledge of insurance partner requirements related to authorizations, billing, and loads.
• Support a productive, team-oriented service center environment.

Skills

Communication

Multi-system use

Prioritization

Customer Service

Teamwork

Tools

Microsoft Office Suite

Job description

Caliber Collision in Lexington, KY is seeking a Customer Service Representative to greet customers, deliver exceptional service, and coordinate rental car and tow services. The role requires navigating multiple software systems and maintaining knowledge of insurance partner requirements.

You will support load level planning and work in a fast-paced, collaborative center. The position offers weekly pay, potential overtime, vacation and holidays, and growth opportunities within Caliber Collision,