Automotive Service Center: Customer Experience Specialist

Caliber; Lexington (KY); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Weekly pay with overtime eligibility

Paid vacation & holidays

Career growth opportunities

Production-shop experience

Job summary

Caliber is seeking a Customer Service Representative in Lexington, KY to greet customers and deliver extraordinary service, while monitoring center workload and coordinating rental car providers for a seamless, one-stop experience. The role requires 1+ year in a customer-facing environment and strong verbal/written communication.

Proficiency with Microsoft Office and the ability to juggle priorities in a fast-paced shop are valued.

Qualifications

• 1+ years of experience in a customer-facing environment.

Responsibilities

• Greet internal and external customers and provide extraordinary service.
• Coordinate Rental Car/Tow providers to deliver one-stop service.
• Assist in monitoring work volume and load level requests as needed.

Skills

Verbal & written communication

MS Office

Prioritization

Customer service

Team collaboration

Tools

Microsoft Office Suite

Job description

Caliber is seeking a Customer Service Representative in Lexington, KY to greet customers and deliver extraordinary service, while monitoring center workload and coordinating rental car providers for a seamless, one-stop experience. The role requires 1+ year in a customer-facing environment and strong verbal/written communication.

Proficiency with Microsoft Office and the ability to juggle priorities in a fast-paced shop are valued.