Customer Experience Specialist — Auto Repair & Insurance

Gerber Collision & Glass; Lee's Summit (MO); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

PTO

Parental leave

Holidays

Medical insurance

401(k)

Job summary

Gerber Collision & Glass in Lee's Summit, MO is hiring a Customer Service Representative to deliver an exceptional customer experience. You will manage appointments, coordinate with insurance partners, and support the repair facility team through CCC One and ARMS systems.

Required is a High School Diploma or GED and at least 1 year in a similar role. The position offers full-time hours, competitive hourly pay, and a benefits package including PTO, holidays, and health coverage.

Qualifications

• High School Diploma or GED required.
• Smart, accurate data entry with strong communication skills.
• Ability to multitask in a fast-paced environment and maintain high service levels.

Responsibilities

• Schedule vehicle repairs and manage appointments.
• Retrieve insurance assignments and obtain repair authorizations for disassembly.
• Record all customer and insurer communications in CCC One notes.

Skills

Multitasking

Attention to detail

Oral & written communication

Sales drive

Customer service

Education

High School Diploma or GED

Tools

CCC One

ARMS

Job description

Gerber Collision & Glass in Lee's Summit, MO is hiring a Customer Service Representative to deliver an exceptional customer experience. You will manage appointments, coordinate with insurance partners, and support the repair facility team through CCC One and ARMS systems.

Required is a High School Diploma or GED and at least 1 year in a similar role. The position offers full-time hours, competitive hourly pay, and a benefits package including PTO, holidays, and health coverage.