Customer Experience Specialist - Auto Collision & Insurance

Gerber Collision & Glass; Addison (IL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

PTO

Parental Leave

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Life Insurance

Education Opportunities

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass in Addison, IL is seeking a Customer Service Representative to deliver an exceptional customer experience and support the Repair Facility Team. You will manage appointments, coordinate with insurance partners, and handle administrative tasks using CCC One and ARMS systems.

The role requires a High School Diploma or GED, at least 1 year in a similar admin role, and strong communication skills.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of admin experience in a similar role.
• Prefer 1 year in auto body or related environment.
• Valid driver’s license required.

Responsibilities

• Schedule appointments for vehicle repair using CCC One and other tools.
• Retrieve insurance assignments and obtain repair authorizations.
• Prepare RO work packets with QC checklists, parts lists, and rental codes.
• Document all communications with customers or insurance partners in CCC One.
• Manage ARMS rental system entries and CCC One updates.

Skills

Multitasking

Attention to detail

Oral & written communication

Sales drive

Customer service

Education

High School Diploma or GED

Tools

CCC One

ARMS

MS Office

Job description

Gerber Collision & Glass in Addison, IL is seeking a Customer Service Representative to deliver an exceptional customer experience and support the Repair Facility Team. You will manage appointments, coordinate with insurance partners, and handle administrative tasks using CCC One and ARMS systems.

The role requires a High School Diploma or GED, at least 1 year in a similar admin role, and strong communication skills.