Customer Experience Specialist — Auto Dealership

Penske Automotive Group, Inc.; Scottsdale (AZ); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health care options (medical, dental,

Vision coverage

401k with company match

Career growth opportunities

Job summary

Penske Collision Center, part of Penske Automotive Group, is seeking an experienced Customer Service Representative to deliver exceptional customer experiences. You will collaborate with sales, service, production and admin teams to ensure satisfaction and help drive sales.

Proficiency with MS Office and CRM tools is expected, along with a positive, team-oriented attitude. We offer comprehensive benefits and opportunities for career growth in a values-driven culture.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work ethic in a fast-paced, results-driven environment.
• Attention to detail and accuracy in handling inquiries.

Responsibilities

• Support the dealership by collaborating with sales, service, production and admin teams to boost customer satisfaction.
• Assist customers throughout their visit, addressing questions and guiding them through processes.
• Maintain accurate customer files and timely reports using CRM and MS Office tools.
• Contribute to meeting sales and service objectives through proactive follow-up.

Skills

Customer service

Communication

CRM

Lead management

Teamwork

Tools

CRM software

MS Office Suite

Data entry

Job description

Penske Collision Center, part of Penske Automotive Group, is seeking an experienced Customer Service Representative to deliver exceptional customer experiences. You will collaborate with sales, service, production and admin teams to ensure satisfaction and help drive sales.

Proficiency with MS Office and CRM tools is expected, along with a positive, team-oriented attitude. We offer comprehensive benefits and opportunities for career growth in a values-driven culture.