Automotive Collision CSR - Customer Experience Pro

Diehl Automotive Group; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

Diehl Collision of Pittsburgh is seeking a friendly, organized, and highly motivated Collision Center Customer Service Representative to join our team in Pittsburgh, Pennsylvania. You will support the collision repair process and work with estimators, technicians, and management to ensure a smooth customer experience.

The ideal candidate has prior automotive customer service or reception experience, excellent communication skills, strong organization, and a dependable, team-oriented attitude in

Qualifications

• Previous customer service, receptionist, or administrative experience.
• Automotive dealership or collision center experience preferred, but not required.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional phone etiquette and customer service skills.
• Basic computer proficiency and accurate data-entry skills.
• Experience with Microsoft Office and automotive management software is a plus.
• Familiarity with CCC ONE or collision repair management systems is a plus.
• Ability to maintain accurate records and handle confidential customer information.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Dependable attendance and a positive attitude.

Responsibilities

• Greet customers professionally and assist with vehicle drop-offs and pickups.
• Answer incoming phone calls and respond to customer inquiries.
• Schedule collision repair estimates and customer appointments.
• Assist customers with questions regarding the collision repair process.
• Communicate with customers regarding repair status and estimated completion dates.
• Coordinate with collision estimators, technicians, and management to provide accurate customer updates.
• Assist with insurance claim documentation and communication with insurance companies.
• Maintain accurate customer information, repair files, and appointment records.
• Perform data entry, scanning, filing, and general administrative duties.
• Assist with vehicle check-in and customer delivery paperwork.
• Help coordinate rental vehicle arrangements and customer transportation when needed.
• Maintain a clean, organized, and welcoming reception area.
• Address customer concerns professionally and help resolve issues.
• Support collision center management with additional administrative responsibilities as needed.

Skills

Customer service

Communication

Organization

Multitasking

Phone etiquette

Data entry

Microsoft Office

CCC ONE

Record keeping

Detail-oriented

Teamwork

Dependable attendance

Tools

Microsoft Office

CCC ONE

Job description

Diehl Collision of Pittsburgh is seeking a friendly, organized, and highly motivated Collision Center Customer Service Representative to join our team in Pittsburgh, Pennsylvania. You will support the collision repair process and work with estimators, technicians, and management to ensure a smooth customer experience.

The ideal candidate has prior automotive customer service or reception experience, excellent communication skills, strong organization, and a dependable, team-oriented attitude in