Customer Service Representative

Penske Automotive Group, Inc.; Scottsdale (AZ); Presencial; USD 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care options (medical, dental,

Vision coverage

401k with company match

Career growth opportunities

Descripción de la vacante

Penske Collision Center, part of Penske Automotive Group, is seeking an experienced Customer Service Representative to deliver exceptional customer experiences. You will collaborate with sales, service, production and admin teams to ensure satisfaction and help drive sales.

Proficiency with MS Office and CRM tools is expected, along with a positive, team-oriented attitude. We offer comprehensive benefits and opportunities for career growth in a values-driven culture.

Formación

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work ethic in a fast-paced, results-driven environment.
• Attention to detail and accuracy in handling inquiries.

Responsabilidades

• Support the dealership by collaborating with sales, service, production and admin teams to boost customer satisfaction.
• Assist customers throughout their visit, addressing questions and guiding them through processes.
• Maintain accurate customer files and timely reports using CRM and MS Office tools.
• Contribute to meeting sales and service objectives through proactive follow-up.

Conocimientos

Customer service

Communication

CRM

Lead management

Teamwork

Herramientas

CRM software

MS Office Suite

Data entry

Descripción del empleo

Penske Collision Center, a part of Penske Automotive Group, is looking for an experienced Customer Representative to join our team and help deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and teamwork as we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Customer Service Representative supports the dealership by working alongside sales, service, production, and administrative departments to ensure overall customer satisfaction and increase sales.

WHAT WE HAVE TO OFFER

• Consistently recognized by Automotive News as among the "Best Dealerships to Work For."

• Proudly named to Glassdoor's Best Places to Work

• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.

• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.

• Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.

• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.

• Excellent communication, interpersonal and organizational skills.

• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

• Exceptional attention to detail.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class car-buying experience at every step along their ownership journey.

• Excellence: Provide an unparalleled level of technical expertise to help customers with comprehensive knowledge of available products and services.

• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.

• Technical Expertise: Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Req Number: 38368

Position Code: 782801

Type: Full-time

Dealership: Penske Automotive Collision Center - AZ

Location Address: 350 N Hayden Rd.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.